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We have had a few computers on our domain slip through with a BIOS password set to the user account of the primary user usinbg the built in HP Protect Tools software. In several case the employee has left and we have no way of retrieving their password for the BIOS protection. Wargame 1942 Hack. Does anyone have a way for a domain admin or higher to remove this protection after the fact on these systems? Going forward we have removed the software from all of our images, but that doesn't help with the couple systems already locked. The only resolution I was offered from HP was to send the laptops back for a motherboard replacement at my expense which I refused to do.
My biggest problem with how this was implemented is that there was no way for an enterprise admin to override the settings. My feeling is that on a business class system any security tools should never be able to lock out the IT admins. It should leave an audit trail and require proper validation, but it should never allow an end user to intentionally or accidentally lock out IT permanently. Empire Complete S01. Justin.Davison wrote: The only resolution I was offered from HP was to send the laptops back for a motherboard replacement at my expense which I refused to do. My biggest problem with how this was implemented is that there was no way for an enterprise admin to override the settings.
My feeling is that on a business class system any security tools should never be able to lock out the IT admins. It should leave an audit trail and require proper validation, but it should never allow an end user to intentionally or accidentally lock out IT permanently. Wow their suggested resolution sucked big time.
As far as your opinion on the security tools I agree a business class machine shouldn't lock out an admin, there is a good chance that these machines are being used in the enterprise environment. Considering that they are marketed as business notebooks and come with a Pro operating system I assume them to be business systems, not consumer. Overall I like the HP machines, I just found the functionality of the protect tools and the support I received lacking. I felt that HP dropped the ball on creating a product that locked the system BIOS completely with no way to override and then expected the consumer to pay several hundred for a hardware replacement. If the only way to fix this is a motherboard replacement I would have expected it to be done as a courtesy. Having spoken to two of the three employees who held these laptops they were unaware they even set a password. They had just selected default options on the fingerprint security setup.